In just a few days, BioSense 2.0 will be open for business! The
new environment is the result of your feedback on design features, specifications,
and data needs…and one thing is for sure… we’ve heard you loud and clear during
our requirements gathering activities. The
newly designed and developed BioSense 2.0 has many features suggested by users.
We also know that our users need technical assistance (TA) that is robust and
efficient. We’ve not only heard you, but
we’ve built a comprehensive technical assistance framework for easy TA access
and navigation.
The TA framework features a web-based tool to track and manage
TA requests ensuring that all requests are resolved in a timely manner. Technical
assistance questions and requests can be submitted through a variety of
channels, including info@biosen.se. Since
the rollout is just days away, we’re finalizing TA tools and resources to
assist with the launch and any on-boarding needs (including DUA completion and
data sharing links) users may have. As the system matures, we anticipate that
TA needs will shift to a more traditional form of direct support for users and
creative uses of the system (i.e., Challenge Grants).
For additional information, please take a moment to view our
new FAQs
or simply visit the BioSense Redesign Collaboration
Site where you can contribute to Requirements
Gathering Posts; sign up to be an editor for the coverage map, read our
most recent community forum posts, or subscribe to our RSS feed for updates.
Please send comments to info@biosen.se.
No comments:
Post a Comment